HP Firmware Bricking Some Printers...

HP's firmware update released in early May has caused severe problems for certain OfficeJet printers, rendering them inoperable. Users have reported encountering error code 83C0000B on the printer's touchscreen, with no means of interacting with the device or attempting a factory reset. The affected printer models include the OfficeJet 9020e series, such as Pro 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One. HP acknowledged the issue, stating that only a limited number of users were affected and that they are diligently working on a solution. In the meantime, users are advised to keep their printers offline to prevent downloading the problematic update. Those experiencing the problem are encouraged to contact customer support via the HP support website, with sending the printer in for service being the current resolution suggested by customers in the forums. HP has previously faced criticism for its "dynamic security" policy, which blocked the use of third-party ink cartridges. This latest firmware problem further adds to negative perceptions of HP's firmware updates, highlighting the importance of addressing security and feature improvements in firmware updates.